Despite the fact that the web hosting service provided by the different companies is more or less identical, every provider has got their own platform with its own tweaks and different ways to execute certain procedures. For this reason, an info-ridden knowledge base will be extremely helpful both for persons with little to no experience and for technically capable individuals who will at some point discover how particular operations are completed, but will waste some time in the process. The aim of such a knowledge base is to help make the service fast and simple to use, sparing users a lot of time and effort. The outcome is more content clients, as they can swiftly find the info they wish, and a lot less work for the technical support staff, because usually the majority of the questions and difficulties that customers have got are already listed in the knowledge base. If the articles are properly written and encompass more topics, you will be able to learn more not only about your account, but also about the web hosting service in general.

Extensive Online Documentation in Shared Website Hosting

If you’ve purchased your very first shared website hosting account through our company or have transferred your site over to us, you’ll become used to our services and our in-house created Hepsia Control Panel in no time as we have compiled an exhaustive knowledge base where you can find all the information that you will ever need – both general info in regards to the hosting service as a whole and more concrete info about the different functions that you can make use of and the complications that you could run into. The articles themselves are available in two locations. The entire article list is accessible via the Help section of the Control Panel. You can read articles that are dedicated to the different functions in every Control Panel section too. You can become aware of how to accomplish just about everything, from creating an .htaccess file to managing an electronic mailing list, and all the articles offer comprehensive guidelines, so you’ll never become perplexed due to an ambiguous text. Of course, if you chance upon a more specific obstacle and you’re unable to find anything about it in our knowledge base, you can touch base with our client service staff 24-7.

Extensive Online Documentation in Semi-dedicated Servers

Our semi-dedicated servers include extensive technical documentation where you will find information about all the features that our created-developed Hepsia hosting Control Panel offers, in addition to solutions to various questions and difficulties that you may confront. All setup manuals contain in-depth specifications, so you will not have to worry about missing something if you plan to export a database, for example. The troubleshooting articles encompass a variety of different likely causes of particular issues and the solution for each one of them, so if you’re unable to send email messages even though you have the correct SMTP settings, for example, you can quickly discover what the reason could be and correct the issue with a few clicks in your mail client. As the Hepsia Control Panel has quite a lot of features, you will be able to find related articles in each single section. If you’d like to browse all help articles, you can use the Help menu, which is located in the top right-hand side of the window.