Phone Support in Shared Website Hosting
If you choose to buy one of our shared website hosting, you can talk with our support crew over the telephone for 14 hrs every day. We will help you choose the best package for your sites since we believe that it is better to discuss this kind of issues with a live person. In case you already have an account, we will assist you with any kind of sales/billing questions as well as general matters, even with some tech problems that do not involve a long time or escalation to an administrator because it is better to open a support ticket for time-consuming issues and have all the correspondence in a single place. We now have phone numbers in the United States, Great Britain and Australia, so you're able to call the one you prefer and talk with our representatives.
Phone Support in Semi-dedicated Servers
If you want more details regarding the semi-dedicated servers that we offer, you are able to call some of the three support lines that we have around the world - in the United States of America, the United Kingdom and Australia. By doing this, you're able to check in advance if our solutions are appropriate for your sites. In case you're already our customer and you've got a semi-dedicated account, you'll be able to reach us on the phone for 14 hours a day about any billing or common matters. For strictly technical issues you'll be able to use our ticketing system in order to get in touch with our technical support as someissues just need longer time to be solved, but we can assist you on the phone with many minor technical problems as well, saving you efforts and time.