A Sixty–Minute Response Guarantee
Every assistance request you submit to us will be attended to within maximum sixty minutes. If your support ticket or e–mail calls for additional assistance from a sysadmin, we will without delay forward it and leave a note to notify you that your matter is being examined. If you take advantage of our Managed Servers package, all of the server administration services included there will be completed at a time of your choosing.
An Exceptional Support Service
Should you require assistance using the Web Hosting Control Panel or with any of the apps that we’ve installed on the dedicated web hosting server for you, do not hesitate to get in touch with our client support staff anytime via the ticketing system. Additionally, should you need assistance managing your dedicated server, you can order our Managed Servers package, which includes Operating System updates on a weekly basis, software installation and problem troubleshooting procedures, server monitoring and rebooting procedures, backup disk storage space, etcetera.
An Easy–to–Navigate Help Section
We have equipped our Web Hosting Control Panel with an extensive knowledgebase, which offers elaborate explanations of all its features and functions. Moreover, we have made in–depth video tutorials that will further teach you how to carry out a given action or resolve a frequently encountered issue. The instructional articles and the video tutorials are easily accessible from each section of the Web Hosting Control Panel via the Help and Videos buttons in the upper right corner.