A 99.9% Server Uptime
We’ve built our shared website hosting platform using stable hardware and heavily tweaked software. Our system administrators have installed a modified version of SELinux on our hosting servers to ensure optimal safety and stability. We’ve added a number of denial–of–service prevention appliances in addition to highly efficient firewalls to make sure our network is impenetrable and secure.
Our shared website hosting packages feature a 99.9% server uptime guarantee. And regardless of which datacenter you choose, the guarantee stays unchanged.
A 99.9% Network Uptime
When you build your very own cloud hosting platform, it’s essential to also build your own network architecture. This is the reason why we built a custom internal network in each one of our datacenters. Based on topflight Juniper routers and switches, our internal network allows for super–fast data transfer rates and is fully redundant.
This way you can enjoy a 99.9% network uptime in our datacenter in US, in our datacenter in UK, in our datacenter in FI, in our datacenter in Eastern Europe and in our datacenter in AU, no matter which hosting package you’ve selected.
A 30–Day Money–Back Guarantee
Like with every other service, if it is your cash at risk, you can’t feel really safe. That is the reason why, with each of our cloud hosting plans our company offers a 30–day money–back guarantee. In the event that you don’t feel pleased with our service or if you need to use a more powerful hosting solution, like a VPS servers or a dedicated servers – you’ll receive your money back in full, without any secret fees or refund taxes.
24/7 Technical Support
We have diligently picked each individual member of our 24x7 support staff to make sure that we can offer the best customer support that you can possibly get. Each of our technicians has several years of experience dealing with web hosting accounts behind his back, hence they know what they are doing. And they are at your disposal 24x7 – you will be able to call them at any time and they’ll respond as fast as possible.
Their average ticket response time is just twenty minutes, while with other hosting suppliers you have to wait for days. Plus, we offer a 1–hour response time guarantee. No matter what happens, your questions will be answered in under 1 hour.